Shipping Policy

Welcome to GoodsZori.

At GoodsZori, we understand that clear shipping information is an important part of a convenient online shopping experience.

We aim to provide customers with straightforward information about order processing, shipping availability, delivery arrangements, applicable charges, and shipment tracking.

This Shipping Policy applies to orders placed through our official website, https://goodszori.com/, which is owned and operated by Qingdao Jishun Runze Trading Co., Ltd.

If you have questions about shipping or an existing order, please contact our customer support team at [email protected].

Important Shipping Information

Official Website: https://goodszori.com/

Customer Support Email: [email protected]

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Order Processing: Orders are prepared for fulfillment following successful payment confirmation.

Shipping Destinations: Available delivery locations are determined by the shipping options supported during checkout.

Shipping Charges: Applicable shipping fees are displayed during checkout before payment is completed.

Delivery Estimates: Delivery information depends on the destination, selected shipping service, and applicable carrier arrangements.

Order Tracking: Tracking information will be provided when available after shipment.

We encourage customers to review their delivery address, selected shipping method, and final order total before completing a purchase.

For additional shipping assistance, please contact [email protected].

1. Order Processing

Orders placed through GoodsZori are reviewed and prepared for fulfillment after successful payment confirmation.

Order processing may include payment verification, product availability checks, preparation of purchased items, packaging, and shipment arrangements.

Processing times may vary depending on the products ordered, order volume, fulfillment requirements, business days, and applicable holidays.

Please note that order processing time is separate from shipping and transportation time.

We aim to handle orders in an organized manner and provide relevant order information throughout the purchasing process.

If additional information is required to process an order, our customer support team may contact the customer using the details provided during checkout.

If an order experiences a material processing delay, we will review the circumstances and provide appropriate information or remedies in accordance with applicable consumer rights.

For questions about an existing order, please contact [email protected] and include your order number.

2. Shipping Destinations

Available shipping destinations are determined by the delivery locations supported at checkout.

Customers should enter their complete delivery address to confirm whether shipping is available.

If a destination is not supported, the checkout process may not offer a shipping method.

Shipping availability may be affected by carrier restrictions or other logistical conditions.

We recommend confirming the available shipping methods before completing payment.

GoodsZori may update supported delivery destinations when shipping arrangements or carrier services change.

If you have questions about whether an order can be delivered to a particular location, please contact our customer support team.

3. Shipping Methods and Charges

Shipping methods and applicable charges are presented during checkout according to the selected delivery destination and available shipping services.

Shipping charges may depend on the destination, parcel dimensions, package weight, selected delivery service, and other relevant shipping conditions.

Customers will be able to review the applicable shipping charge included in their order total before confirming payment.

Any available free shipping promotion or special shipping offer will apply according to the conditions displayed during checkout.

Shipping promotions, where offered, may be subject to eligibility requirements or other clearly disclosed conditions.

We aim to present shipping charges in a clear manner so that customers can understand the total cost of their purchases.

If you have questions about a shipping charge, please contact [email protected] before placing your order.

4. Estimated Delivery Times

Delivery times may vary depending on the shipping destination, selected carrier service, transportation conditions, and applicable fulfillment arrangements.

Where delivery estimates are provided during checkout, in shipment information, or through order-related communications, customers should refer to those estimates when planning for delivery.

Please note that estimated delivery times are not guaranteed arrival dates.

Actual transportation and delivery may be affected by carrier operations, local delivery conditions, public holidays, customs procedures, weather disruptions, and other circumstances.

Order processing time and transportation time are separate parts of the fulfillment process.

We understand that customers appreciate clear delivery information and aim to provide relevant updates when reasonably available.

If an order is significantly delayed, please contact our customer support team for assistance.

Nothing in this section limits mandatory customer rights or remedies concerning delayed delivery.

5. Shipping of Rain Boots and Footwear

GoodsZori offers rain boots and waterproof footwear in different sizes, designs, and configurations.

Shipping arrangements for footwear may depend on the selected products, packaging dimensions, and delivery destination.

Customers should review their selected sizes, colors, and quantities before completing checkout.

We recommend carefully checking the available product information to avoid ordering an incorrect variation.

If you notice an error in your order after completing payment, please contact our customer support team as soon as possible.

Changes may be possible before fulfillment begins, but they cannot be guaranteed once an order has entered processing or has been dispatched.

If footwear arrives damaged, defective, or different from the item ordered, please contact [email protected] for assistance.

6. Shipping of Umbrellas and Sunshades

Umbrellas and sunshades may have different package dimensions depending on their designs, sizes, and folding mechanisms.

Shipping methods and applicable charges are determined by the options available during checkout.

Customers should review the product specifications and selected variations before confirming an order.

We aim to arrange suitable shipment handling for products according to their relevant packaging and transportation requirements.

If an umbrella or sunshade arrives with visible damage, missing components, or an incorrect variation, please contact our customer support team.

When reporting an issue, providing your order number and relevant photographs may help us review the situation.

7. Order Confirmation and Shipment Information

After a customer successfully places an order, an order confirmation will generally be sent to the email address provided during checkout.

This confirmation helps customers review their purchase information and identify the relevant order.

Customers should ensure their email address is accurate when completing checkout.

Once an order has been dispatched, shipment details will be communicated when available.

Shipping information may include the carrier name, tracking number, or tracking link, depending on the available delivery service.

Customers may contact our support team if they need clarification about an order confirmation or shipment notification.

For assistance, please email [email protected] and provide your order number.

8. Order Tracking

Tracking information will be provided when available after an order has been dispatched.

Tracking updates may not appear immediately after shipment information is generated.

Some carriers require additional time to register a parcel or update its transportation status.

The availability and frequency of tracking updates depend on the selected shipping service and carrier.

If your tracking information has not changed for an extended period, please contact our customer support team.

We will review the available shipment details and assist with the appropriate next steps.

Please include your order number and any available tracking information when contacting us.

9. Shipping Address Accuracy

Customers are responsible for providing complete and accurate delivery information during checkout.

This may include the recipient's name, street address, apartment or unit number, city, state or province, postal code, country, and relevant contact information.

Incomplete or incorrect delivery information may result in shipping delays, unsuccessful delivery attempts, or additional verification requirements.

Please review your shipping details carefully before completing payment.

If you need to correct an address after placing an order, contact [email protected] as soon as possible.

We will review whether the requested correction can be made.

Address changes cannot be guaranteed after an order has entered processing or has been dispatched.

If a delivery issue occurs because of incorrect information, we will review the circumstances and explain the available options.

Any additional charges or remedies will be handled according to the relevant circumstances and applicable consumer protection requirements.

10. Customs and Import Requirements

Some shipments may involve international transportation or customs procedures.

Depending on the delivery destination and applicable shipping arrangements, customs inspections, import duties, taxes, or other destination-specific requirements may apply.

These requirements may affect delivery times or the total cost associated with an order.

Any charges not included in the checkout total will be disclosed where required by applicable law.

Customers should review the relevant purchase and shipping information before completing an order.

If you require clarification about shipping conditions for a particular destination, please contact [email protected].

We aim to provide relevant information when available and handle shipping-related inquiries responsibly.

11. Delayed Deliveries

We understand that delays can be inconvenient, particularly when customers are expecting products for everyday use.

If your order has not arrived within the applicable estimated delivery period, please contact our customer support team.

Customer Support Email: [email protected]

Please include your order number and any available tracking details.

Our team will review the available shipment information and determine whether additional assistance or a carrier inquiry is appropriate.

Delivery delays may occur for different reasons, including transportation disruptions, carrier processing issues, weather conditions, or destination-specific circumstances.

If a material delivery delay affects an order, any appropriate resolution will be determined according to the circumstances and applicable consumer rights.

We aim to communicate clearly with customers when further information becomes available.

12. Lost or Missing Packages

If your order appears to be missing or cannot be located, please contact our customer support team.

We may review relevant order records, tracking information, delivery status, and other available shipment details.

Where appropriate, we may make inquiries with the shipping provider to better understand the situation.

If a shipment is confirmed lost or cannot be delivered due to circumstances for which GoodsZori is responsible, we will provide an appropriate remedy.

Depending on the circumstances and applicable consumer rights, this may include a replacement or refund.

Customers will not lose mandatory consumer protections solely because a third-party shipping carrier is involved.

If you need assistance with a missing shipment, please email [email protected].

13. Damaged or Incorrect Deliveries

If your package arrives damaged, contains the wrong product, or is missing an expected item, please contact us as soon as reasonably possible.

To help our customer support team review the issue, please provide your order number, product name, a description of the problem, and relevant photographs where available.

For footwear, this may include a damaged boot, an incorrect size, or a different variation from the one purchased.

For umbrellas and sunshades, this may include a damaged frame, broken opening mechanism, missing component, or incorrect product.

We will review the available information and explain the appropriate next steps.

Depending on the circumstances, available remedies may include a replacement, return, refund, or another resolution consistent with applicable consumer protection requirements.

If a product appears structurally damaged or unsafe, please avoid using it while the issue is being reviewed.

14. Order Changes and Cancellations

If you need to change or cancel an order, please contact our customer support team as soon as possible.

Changes may be available before an order enters processing or is dispatched.

However, once fulfillment has begun, modifications or cancellations may no longer be possible.

If an order has already been delivered, customers may request an eligible return in accordance with our Return & Refund Policy.

Approved cancellations will be handled through the relevant refund process.

Nothing in this section excludes mandatory cancellation rights provided by applicable law.

15. Returns and Refunds

If you would like to return a product after delivery, please review our Return & Refund Policy.

Eligible return requests are accepted within 30 days of delivery.

Change-of-mind returns generally require products to remain unused and in their original condition, subject to the conditions explained in that policy.

If a product arrives damaged, defective, or incorrectly supplied, please contact us for assistance.

Return shipping responsibilities depend on the reason for the return and applicable consumer rights.

Approved refunds are generally processed within 5–10 business days after approval.

Refunds are issued to the original payment method, and the time required for funds to appear may vary depending on the bank or payment service provider.

For return and refund assistance, please contact [email protected] before arranging a return shipment.

16. Customer Support

At GoodsZori, we believe that clear communication helps customers feel more confident throughout the purchasing and delivery process.

If you have questions about shipping availability, order processing, delivery estimates, tracking information, or an existing purchase, our customer support team is available during the stated support hours.

Customer Support Email: [email protected]

Customer Support Phone: +86 18363904678

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Official Website: https://goodszori.com/

Please include your order number when contacting us about an existing purchase.

We aim to provide useful information and reasonable assistance concerning shipping-related questions.

Thank you for shopping with GoodsZori.

Business Information

GoodsZori is owned and operated by Qingdao Jishun Runze Trading Co., Ltd.

BRAND: GoodsZori

LEGAL COMPANY NAME: Qingdao Jishun Runze Trading Co., Ltd.

OWNER / REPRESENTATIVE: Zhao Jinming

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +86 18363904678

WEBSITE: https://goodszori.com/

BUSINESS ADDRESS: No. 249, Dongfengjia Village, Boli Town, Huangdao District, Qingdao City, Shandong Province, China