Contact information

Contact Us

Welcome to GoodsZori.

If you have questions about our products, need assistance with an existing order, or would like more information about our services, please contact our customer support team.

We understand that clear communication is an important part of online shopping. Our goal is to make it easy for customers to find relevant information and request assistance whenever they have questions about their shopping experience.

Customer Support Information

For product inquiries, orders, shipping questions, returns, refunds, or other customer service matters, please use the following contact details.

Customer Support Email: [email protected]

Customer Support Phone: +86 18363904678

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Official Website: https://goodszori.com/

Customers may contact us by email outside regular support hours. Inquiries will be reviewed during our normal customer support hours.

To help us understand your request, please provide relevant information about the product or order concerned.

1. Product Inquiries

At GoodsZori, we offer rain boots, waterproof footwear, umbrellas, and sunshades for everyday use.

We understand that customers may have different questions when selecting products for changing weather conditions and daily activities.

Our customer support team can assist with available product information, including:

Product sizes and available variations.
Materials and design features.
Rain boot sizing and fit information.
Umbrella dimensions and folding mechanisms.
Product colors and styles.
Included accessories and package contents.
Product usage and maintenance instructions.

We encourage customers to review the information provided on individual product pages before making a purchase.

Different products may have different features and intended uses. Reviewing the relevant specifications can help customers understand whether an item suits their preferences and requirements.

If you need clarification about a particular product, please email [email protected] with the product name or website link.

2. Order Assistance

If you have already placed an order, our customer support team can assist with questions about your purchase.

Common order-related inquiries include order confirmation, purchased items, selected variations, order status, and requests to update order information.

When contacting us about an existing order, please provide:

Your order number.
The email address used during checkout.
A brief description of your question or request.

Please review your order information carefully before completing a purchase.

If you notice an error after placing an order, contact us as soon as possible.

Order changes and cancellations may depend on the processing and fulfillment status of the purchase. Once an order has entered the shipping process, certain changes may no longer be possible.

We will review the available order information and explain the appropriate next steps.

3. Shipping and Delivery Assistance

For questions about shipping availability, delivery arrangements, tracking information, or a delayed shipment, please contact our customer support team.

Shipping availability and applicable shipping charges are determined by the delivery options supported during checkout.

Customers should enter their complete delivery address to review the available shipping methods before completing payment.

If you have already placed an order, please include your order number and any available tracking information when requesting shipping assistance.

Our customer support team can review the available shipment information and help clarify the status of your order.

For additional information about shipping arrangements and delivery estimates, please refer to our Shipping Policy.

4. Returns and Refunds

If you would like to request a return or refund, or if you have received a damaged, defective, or incorrect product, please contact:

Email: [email protected]

To help us review your request, please provide your order number, the name of the affected product, and a brief description of the issue.

Relevant photographs may also be helpful when reporting damaged, defective, or incorrectly supplied products.

We understand that different situations may require different forms of assistance.

Return eligibility, refund procedures, and applicable return shipping responsibilities are explained in our Return & Refund Policy.

Please contact our customer support team before sending any products back.

Our team will review your request and provide the relevant instructions.

5. Payment and Checkout Questions

If you encounter a problem during checkout or have a question about a payment associated with an order, you may contact our customer support team for assistance.

Available payment methods are displayed during checkout.

Some payment issues may require additional verification or assistance from the relevant bank or payment service provider.

For your security, please do not send complete payment card numbers, card security codes, account passwords, or other sensitive payment credentials by email.

When contacting us about a checkout problem, you may provide a description of the issue and relevant screenshots that do not contain sensitive payment information.

6. Website and General Inquiries

We welcome questions relating to product information, website content, and general shopping matters.

Our website is intended to provide customers with access to product descriptions, available purchasing options, and relevant information about shopping with GoodsZori.

If you encounter difficulty accessing product information or using a website feature, please contact our support team and describe the issue.

We aim to provide clear communication and helpful information so that customers can better understand the products and services available through our website.

For general questions or business-related correspondence, please use our official customer support email:

[email protected]

7. Our Commitment to Customer Communication

At GoodsZori, we believe that accessible contact information and straightforward communication contribute to a positive shopping experience.

We want customers to feel comfortable asking questions about products, requesting information about their orders, and contacting us when assistance is needed.

Whether you are browsing our collections or have already completed a purchase, our customer support team is available during the stated business hours to review relevant inquiries.

We appreciate your interest in GoodsZori and the opportunity to assist with your shopping questions.

Thank you for visiting GoodsZori.

Business Information

GoodsZori is owned and operated by Qingdao Jishun Runze Trading Co., Ltd.

BRAND: GoodsZori

LEGAL COMPANY NAME: Qingdao Jishun Runze Trading Co., Ltd.

OWNER / REPRESENTATIVE: Zhao Jinming

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)