Refund policy

Return & Refund Policy

Welcome to GoodsZori.

At GoodsZori, we want every customer to enjoy a clear, convenient, and reliable shopping experience.

We understand that sometimes a product may not meet your expectations, arrive damaged, or require additional assistance after delivery.

Our Return & Refund Policy explains the conditions for returning products, how to request a return, who is responsible for return shipping costs, and how refunds are processed.

Our Return & Refund Information

Return Period: Eligible return requests are accepted within 30 days of delivery.
Refund Processing: Approved refunds are generally processed within 5–10 business days after approval.
Refund Method: Refunds are issued to the original payment method.
Customer Support Email: [email protected]
Return Assistance: Please contact our customer support team before sending any products back.

We encourage customers to review the following information carefully and contact us if they need assistance.

1. Return Eligibility

GoodsZori accepts eligible return requests within 30 days of delivery.

Customers may request a return if they change their mind, select an incorrect product, or experience a problem with an item they have received.

For change-of-mind returns, the following conditions generally apply:

The return request must be submitted within 30 days after delivery.
The item must be unused and in its original condition.
The product must not have been damaged, altered, or improperly handled after delivery.
Original packaging and included accessories should be provided where applicable.
The customer must provide an order number or other reasonable proof of purchase.

We aim to make the return process straightforward while maintaining reasonable product condition requirements.

Products that have been used extensively, damaged after delivery, or returned with missing essential components may not qualify for a change-of-mind return.

These conditions do not restrict customer rights concerning defective, damaged, incorrectly supplied, or materially misdescribed products.

If you are unsure whether your item qualifies for a return, please contact [email protected].

2. How to Request a Return

If you would like to return an item, please contact our customer support team within 30 days of delivery.

Customer Support Email: [email protected]

Please include the following information in your request:

Your order number.
The email address used when placing the order.
The product name and relevant variation.
The reason for requesting a return.
Relevant photographs, if the product is damaged, defective, or incorrect.

Our customer support team will review the information and explain the next steps.

We may request additional information when reasonably necessary to understand the issue or verify the purchase.

Please contact GoodsZori before arranging a return shipment.

Once your request has been reviewed, we will provide the appropriate return instructions.

We aim to keep customers informed throughout the process and provide clear guidance when additional steps are required.

3. Change-of-Mind Returns

We understand that customer preferences may change after placing an order.

If you decide that an unused product is no longer suitable for your needs, you may request a return within 30 days after delivery.

Examples of change-of-mind returns include:

Ordering an incorrect size or color.
Selecting a style that does not match your preferences.
Deciding that an unused product is no longer needed.
Choosing an item that is not suitable for your intended use, where it was accurately described.

For these returns, the item must generally remain unused and in its original condition.

Customers are generally responsible for return shipping costs when returning products due to a change of mind or an incorrect personal selection.

Please contact [email protected] before returning an item so that our team can provide the relevant instructions.

4. Rain Boots and Footwear Returns

GoodsZori offers rain boots and everyday footwear in different sizes, colors, and designs.

We encourage customers to review the available sizing information, product dimensions, and relevant specifications before purchasing.

If you receive footwear that does not fit as expected, you may request an eligible return within 30 days of delivery.

For change-of-mind and sizing-related returns, footwear should generally:

Remain unused.
Be free from outdoor wear and significant sole abrasion.
Be returned with the relevant original packaging.
Include any accessories or components originally supplied.

Trying on footwear indoors to assess the fit does not automatically prevent a return, provided the item remains in a condition consistent with an ordinary inspection.

Footwear showing substantial wear, damage resulting from use, or alterations made after delivery may not qualify for a change-of-mind return.

If the footwear arrives damaged, defective, or different from the product ordered, please contact our customer support team for assistance.

Your rights concerning defective or incorrectly supplied footwear remain unaffected.

5. Umbrellas and Sunshades Returns

GoodsZori also offers umbrellas and sunshades in a variety of styles and designs.

We recommend reviewing the product description, dimensions, available variations, and operating instructions before purchasing.

For change-of-mind returns, umbrellas and sunshades should generally be unused and returned with their original included components.

Items with damage caused by improper handling, unauthorized modification, or significant wear after delivery may not qualify for a change-of-mind return.

If an umbrella arrives with a defective opening mechanism, damaged frame, incorrect variation, or another product-related issue, please contact [email protected].

We will review the available information and explain the appropriate resolution.

Customers should not continue using products that appear structurally damaged or unsafe.

6. Damaged, Defective, or Incorrect Products

We understand that receiving a damaged, defective, or incorrect product can be inconvenient.

If you experience an issue with your order, please contact our customer support team as soon as reasonably possible.

Examples may include:

Receiving the wrong product or variation.
A product arriving visibly damaged.
Missing essential components or accessories.
A defective umbrella opening or closing mechanism.
A footwear defect affecting normal intended use.
A product that materially differs from its description.

Please provide your order number, a description of the issue, and relevant photographs where available.

We will review the circumstances and provide an appropriate remedy in accordance with our published policies and applicable consumer protection requirements.

Depending on the situation, the available resolution may include a replacement, refund, or another appropriate solution.

If a return is required because of a confirmed product defect, transportation damage, or an error made by GoodsZori, we will cover reasonable return shipping costs.

Customers will not be required to bear costs that applicable law places on the seller.

7. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Customer-Initiated Returns

If you are returning an eligible product because you changed your mind, ordered an incorrect size, or selected the wrong variation, you are generally responsible for the return shipping costs.

Damaged, Defective, or Incorrect Products

If a return is necessary because an item arrived defective, damaged, or incorrectly supplied, GoodsZori will cover reasonable return shipping costs.

Return Arrangements

Please contact our customer support team before shipping a product back.

We will provide the relevant instructions for handling your request.

Where a customer is responsible for shipping costs, we recommend using a traceable shipping method when available.

Any applicable refund of original shipping charges will depend on the reason for the return and the relevant consumer protection requirements.

We aim to provide straightforward information about return responsibilities so customers can understand the process before proceeding.

8. Refund Processing

Once a return has been received and reviewed, or another refund resolution has been approved, we will inform the customer of the outcome.

If a refund is approved, the amount will be returned to the original payment method used for the purchase.

Approved refunds are generally processed within 5–10 business days after approval.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

Refund processing and the posting of funds are separate stages, and financial institutions may require additional time to complete their procedures.

If you have questions about an approved refund, please contact:

[email protected]

Please include your order number so that our team can review the relevant transaction details.

9. Refund Amounts

The amount refunded will depend on the circumstances of the return and the applicable purchase conditions.

For eligible change-of-mind returns, the refund generally covers the returned product's eligible purchase price, subject to any lawful deductions disclosed and applicable to the return.

Original shipping charges may not be refundable for a change-of-mind return unless required by applicable law or the relevant purchase conditions.

Where a product is defective, damaged upon arrival, incorrectly supplied, or materially misdescribed, the applicable refund will be determined according to the customer's legal rights and the circumstances of the order.

We aim to provide clear information about approved refund amounts and explain any relevant adjustments.

10. Exchanges and Replacements

If you would like to exchange a product for another available size, color, or variation, please contact our customer support team.

Exchange requests are reviewed based on the reason for the exchange, the condition of the original item, and the availability of the requested replacement.

For footwear exchanges, we encourage customers to review the relevant sizing information before selecting an alternative size.

For umbrellas and sunshades, customers should confirm the preferred style and available variation before requesting a replacement.

If an exchange cannot be arranged, our team can explain the available return or refund options.

A replacement may also be offered when an item arrives damaged, defective, or incorrect, depending on the circumstances and applicable customer rights.

11. Order Cancellations

If you need to cancel an order, please contact [email protected] as soon as possible.

Cancellation requests may be accepted before an order has entered processing or been dispatched.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

If your order has already been delivered, you may request an eligible return under the conditions described in this policy.

If an order cancellation is approved, the appropriate refund will be issued through the original payment method.

Any mandatory cancellation rights available under applicable law remain unaffected.

12. Missing or Delayed Orders

If your order has not arrived within the estimated delivery period, please contact our customer support team.

Provide your order number and any available tracking information so that we can review the shipment status.

We understand that delivery issues can affect the shopping experience and aim to help customers understand the available information.

If a shipment is confirmed lost or cannot be delivered due to circumstances for which GoodsZori is responsible, an appropriate remedy will be provided according to applicable consumer protection requirements.

For additional information about shipping availability, order processing, and estimated delivery times, please review our Shipping Policy.

13. Consumer Rights

GoodsZori aims to provide a clear and reasonable return and refund process.

Nothing in this policy is intended to exclude, restrict, or override mandatory consumer rights provided by applicable law.

Customers may have additional rights relating to defective products, incorrect deliveries, product quality, refunds, or other consumer protection matters.

Where mandatory consumer protection requirements provide additional remedies, those requirements will take precedence.

We encourage customers to contact our support team whenever they need clarification about an existing order or the available return and refund process.

14. Customer Support

If you have questions about a return, refund, exchange, cancellation, or product issue, please contact our customer support team.

Customer Support Email: [email protected]

Customer Support Phone: +86 18363904678

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Website: https://goodszori.com/

We aim to provide helpful information and clear guidance for customers seeking assistance.

Please include your order number when contacting us about an existing purchase.

Thank you for choosing GoodsZori.

Business Information

GoodsZori is owned and operated by Qingdao Jishun Runze Trading Co., Ltd.

BRAND: GoodsZori

LEGAL COMPANY NAME: Qingdao Jishun Runze Trading Co., Ltd.

OWNER / REPRESENTATIVE: Zhao Jinming

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)